When preforming remote troubleshooting of a network, ping is a powerful feature to verify client or network reachability.

To perform a ping from a device, navigate to the Tools section.

Select the device and enter a destination value - IP Address or HOST.  

Click Ping to begin the test. The prompt below will include average latency, TTL and more. 

If the ping tool shows no data, then outgoing request wasn't able to reach the destination or the reply wasn't received by Pronto.