Alerts can be set to notify users when an event has occurred with their device. To setup the alerting function, there are a few areas a user needs to configure:

Step 1: Logging

For network uplink alerts, your device must be on firmware 2.0.2.28 or greater.

  1. You must enable Logging, 

  2. Go to Configuration>Logging 

  3. Name the log, and under the field Logging Type, select Event Logging.

  4. Scroll to the bottom of the page and select the green button, Create Logging.  



Step 2: Configure Users

  1. Log in to cloud.prontonetworks.com

  2. Before creating the alerts, a group of users should be created.  If not, the alert will only appear on PCC, for the PCC account holder.

  3. From the left hand menu, select Organisation, Users.

  1. Create users, assign them the appropriate role.

  2. All fields must be entered.

  3. Select the green Create button

  4. From the left hand menu, select Organisation, Notification Group

  1. Name the group, and select the notification type you wish to receive (currently, only Email is available).

  2. From Select Organisation Users, select the Users created under Organisation, Users, or under the field External Email add any email recipient.

  3. From the left hand menu, select Configuration, Alerts.

Step 3: Alerts

Proceed to Configuration>Alerts to begin creating alerts.

  1. Name the alert.

  2. Configure the email subject line.

  3. Enter your alert message in Message.

  4. To retrieve specific data, copy-paste the bracketed text along with the brackets, into the Message box.

  5. Select the appropriate category for your ALERT.

  6. Under Rules, from the left most dropdown box, select the field you want to be alerted about, and from the middle dropdown box, the state of the field.

  7. If the timer field is available, select the time to check the state of the field for, true, to send the alert.

  8. Under Send Notification, select the previously created Notification Group.

  9. When you are done, select the green button, Create Alert, to save your settings.